FAQ

Ordering tickets

  1. Will the tickets be sent?
  2. I did not receive my tickets, what to do?
  3. Do I need to sign up at security?
  4. How do I have to take my ticket?
  5. What should I do if I do not have a smartphone or printer?
  6. Do I have to bring ID?
  7. Do I need to create an account or can I also register without?

Awnsers

Ordering tickets

Will the tickets be sent?

You will receive the tickets directly by e-mail.

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I did not receive my tickets, what to do?

Verify whether the tickets have come to an end in the spambox. If this is not the case, please contact us using the contact form.

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Do I need to sign up at security?

DSM security staff check your ticket directly at the gate. So you no longer have to enter the security building.

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How do I have to take my ticket?

You can take the ticket sent to you by e-mail as a print or you show your ticket through your screen on your smartphone.

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What should I do if I do not have a smartphone or printer?

In that case you can also write down the number on the ticket that you received by e-mail. Show the number to DSM security personnel. They can use your number the number to give you access.

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Do I have to bring ID?

Yes, you must show a valid driver's license or passport.

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Do I need to create an account or can I also register without?

If you want to visit Biotech Campus Delft events often, having an account can be handy. You can see aso which events you have visited. In addition, the system immediately knows who you are when you log in and you do not need to fill in any details.

You can also register separately at a time. You then use the 'Continue as guest' button.

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